1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3 Application of these terms. These terms apply as follows: if you are a consumer, sections 1–15 (inclusive) apply to you. If you are buying products in the course of business, sections 1–3 (inclusive) and sections 16–26 (inclusive) apply to you.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Technical Brands UK & Ireland Ltd trading as Autobrite Direct Ltd, a company registered in Northern Ireland. Our registered office is:

Unit 23A, Enkalon Industrial Estate

25 Randalstown Road, Co. Antrim, BT41 4LD

2.2 How to contact us. You can contact us by telephoning our customer service team at 028 9446 4866 or by writing to us at info@autobritedirect.co.uk

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because you live in an area we don’t deliver to, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK. If you choose to use any products purchased from us outside of the UK, we cannot be liable for this use and cannot confirm that such products will comply with local regulations in the country of use.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 One product may vary slightly from another. Because of slight variations in batches, one product may look slightly different from another. Products may also appear different when applied to different surfaces.

4.3 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is, we will inform you about any changes to the price of the product, the timing of supply, or anything else necessary as a result of your requested change and ask you to confirm whether you wish to proceed.

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a supply issue in relation to a specific ingredient. These changes will not affect your use of the product.

7. PROVIDING THE PRODUCTS

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. During the order process, we will let you know when we will provide the products to you.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to inform you and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 Collection by you. This service is currently not avaliable. 

7.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you how to rearrange delivery or collect the products from a local depot.

7.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or, after a failed delivery, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for any additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract and clause 10.2 will apply.

7.7 When you become responsible for the product. The product will be your responsibility from the time we deliver it to the address you gave us, or when you (or a carrier organised by you) collect it from us.

7.8 When you own goods. You own a product once we have received payment in full.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced, or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately, and we will refund you in full for any products which have not been provided. You may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.

8.3 Your right to change your mind. For most products bought online, you have a legal right to change your mind within 14 days of receiving the products and to receive a refund. Where products are delivered in instalments, you have until 14 days after the day you (or someone you nominate) receives the final delivery to change your mind and request a refund.

8.4 When you do not have the right to change your mind. You do not have a right to change your mind in respect of:
(a) products sealed for hygiene or safety reasons, once these have been unsealed after you receive them;
(b) any products which become mixed inseparably with other items after their delivery.

8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is dispatched by contacting us. If you do this, the contract will end immediately and we will refund any sums paid for products not provided, but we may make a reasonable deduction or charge to cover costs incurred.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 028 9446 4866 or email us at info@autobritedirect.co.uk. Please provide your name, address, order details, and (where available) your phone number and email address.
(b) By post. Write to us at:
Technical Brands UK & Ireland Ltd (t/a Autobrite Direct Ltd)

Unit 23A Enkalon Industrial Estate
25 Randalstown Road
Co. Antrim
BT41 4LD
Please include your name, address, order details, and (where available) your phone number and email address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched or received, you must return them to us. You must either return the goods in person (if applicable), post them to the address above, or (if not suitable for posting) allow us to collect them. Please contact us on 028 9446 4866 or email info@autobritedirect.co.uk to arrange collection. If you are exercising your right to change your mind, you must send the goods within 14 days of telling us.

9.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because of an issue outlined in clause 8.2.
In all other circumstances (including where you change your mind), you must pay the return costs.

9.4 What we charge for collection. If you are responsible for return costs and we collect the product, we will charge the direct cost of collection.

9.5 How we will refund you. We will refund you the price paid for the products (including standard delivery costs) using the same payment method you used. However, deductions may apply (see below).

9.6 Deductions from refunds. If you are exercising your right to change your mind:
(a) We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the goods caused by handling beyond what is reasonably permitted in a shop. This may include damage to packaging or removal of labels. If we issue a refund before inspection and later find unacceptable handling, you must repay the appropriate amount.
(b) The maximum refund for delivery costs will be the least expensive delivery method we offer.

9.7 When your refund will be made. Refunds will be made as soon as possible. If you are exercising your right to change your mind, your refund will be issued within 14 days of receiving the returned goods or (if earlier) proof that they have been sent back.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract under clause 10.1, we will refund any advance payments for products not provided but may deduct or charge reasonable compensation for costs incurred.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 How to tell us about problems. If you have any questions or complaints, please contact us:

• Phone: 028 9446 4866
• Email: info@autobritedirect.co.uk
• Post:
  Technical Brands UK & Ireland Ltd (t/a Autobrite Direct Ltd) 

Unit 23A Enkalon Industrial Estate
25 Randalstown Road
Co. Antrim
BT41 4LD

11.2 Summary of your legal rights. We are under a legal duty to supply products that conform to this contract. Nothing in these terms will affect your legal rights.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 How to tell us about problems.
If you have any questions or complaints about the product, please contact us:

• Phone: 028 9446 4866 
• Email: info@autobritedirect.co.uk 
• Post:
  Technical Brands UK & Ireland Ltd (t/a Autobrite Direct Ltd)

Unit 23A Enkalon Industrial Estate
25 Randalstown Road
Co. Antrim
BT41 4LD 

11.2 Summary of your legal rights.
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

• Up to 30 days: if your item is faulty, you can get a refund; 
• Up to 6 months: if your faulty item cannot be repaired or replaced, you are entitled to a full refund in most cases; or 
• Up to 6 years: if the item can be expected to last up to 6 years, you may be entitled to a repair or replacement, or, if that is not possible, some of your money back. 

11.3 Your obligation to return rejected products.
If you wish to exercise your legal rights to reject products, you must either return them in person, post them back to us, or (if not suitable for posting) allow us to collect them. We will pay the costs of return. Please contact customer services on 028 9446 4866 or email info@autobritedirect.co.uk for a return label or to arrange collection.

11.4 Product recalls.
If we are required to or choose to recall a product and notify you of such recall, you agree to return the affected products promptly. We will pay the cost of return and provide a full refund for any affected products.

12. PRICE AND PAYMENT

12.1 Price information.
The price of the product (Including VAT) will be shown on the order pages when you place your order. We take reasonable care to ensure prices are correct but see clause 12.3 if an error occurs.

12.2 VAT changes.
If the VAT rate changes between your order date and supply date, we will adjust the VAT unless you have already paid in full.

12.3 Pricing errors.
If a product is incorrectly priced, we will normally verify pricing before accepting your order. If the correct price is lower, you will pay the lower amount. If higher, we will contact you before acceptance. If an obvious pricing error is accepted, we may cancel the contract, refund you, and require return of goods.

12.4 Payment terms.
We accept major debit and credit cards (excluding American Express). Payment must be made before dispatch.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected: not reasonably foreseeable. 
• Caused by a delay outside our control where we have acted under clause 7.3.
• Avoidable: something you could have avoided by reasonable action. 
• Business loss: related to trade, business, craft, or profession use (see clause 23 for limitations). 

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 Use of your data. We use your personal information to:
(a) supply products;
(b) process payment;
(c) (if opted in) inform you of similar products. You can opt out at any time.

14.2 Credit checks. We may pass your information to credit reference agencies where credit is extended.

14.3 Legal disclosure. We will only share your data where required or permitted by law.

14.4 Privacy policy.
For full details, see: www.autobritedirect.co.uk/cookie-privacy-policy/

15. OTHER IMPORTANT TERMS

15.1 Transfer of rights. We may transfer this agreement to another organisation, and we will notify you if this happens.

15.2 Your rights. You may not transfer your rights or obligations without our written consent.

15.3 Third-party rights. No one else has rights under this contract except as stated in clause 15.2.

15.4 Severability. If any part of this contract is found unlawful, the rest remains valid.

15.5 Delay in enforcement. Failure to enforce rights immediately does not waive those rights.

15.6 Governing law. This contract is governed by English law. Legal proceedings may be brought in England, Wales, Scotland, or Northern Ireland depending on where you live.

16. ADDITIONAL DEFINITIONS

16.1 Definitions:

• “Business Day”: any day excluding Saturday, Sunday, or UK public holidays when banks are open in London. 
• “Contract”: any contract for sale of goods incorporating these conditions. 
• “Deliverables”: items set out in the order. 
• “Products”: goods set out in the order. 
• “Order”: online request to supply products. 
• “you/your”: the purchaser of the products. 

17. BASIS OF CONTRACT

17.1 Entire agreement. This contract is the full agreement between the parties.

17.2 Marketing material. Product images and descriptions are illustrative only and do not form part of the contract.

17.3 Exclusion of other terms. These terms override any other terms unless agreed in writing.

18. PRODUCTS

18.1 Product handling restrictions. You must not alter, repackage, or modify products without written consent.

18.2 Resale restrictions. Products must not be sold or supplied outside Great Britain without written permission (see clause 3.4).

18.3 Suitability responsibility. You are responsible for determining product suitability and conducting your own testing where appropriate.

18.4 Advice disclaimer. Any advice provided is given in good faith but is not binding unless confirmed in writing by a director.

19. DELIVERY OF PRODUCTS

19.1 Delivery location.
If we agree to deliver the Products, delivery shall be made to the address set out in the Order or such other location agreed between us (“Delivery Location”). If you collect the Products from our premises or another agreed location, that location shall be the Delivery Location.

19.2 Delivery timing.
If we are delivering the Products, we shall do so at any time after they are ready.

19.3 Collection.
If you are collecting the Products, you must do so within five days of being notified that they are ready.

19.4 Completion of delivery.
Delivery is completed when the Products arrive at the Delivery Location (for deliveries) or when loading is completed at our premises (for collections).

19.5 Delivery times.
All delivery dates are approximate only. Time is not of the essence. We are not liable for delays caused by Force Majeure Events or your failure to provide adequate instructions.

19.6 Failure to deliver.
If we fail to deliver, our liability is limited to the cost of obtaining replacement goods of similar description and quality in the cheapest available market, less the price of the Products. We are not liable where failure is due to Force Majeure Events or your failure to provide instructions.

19.7 Failure to collect or accept delivery.
If you fail to accept or collect within 5 Business Days of notice:
19.7.1 delivery is deemed completed at 9:00am on the sixth Business Day; and
19.7.2 we may store the Products and charge you storage, insurance, and re-delivery costs.

19.8 Non-collection after 10 Business Days.
We may resell or dispose of uncollected Products after 10 Business Days and account to you for any balance after costs or charge you for any shortfall.

19.9 Quantity variations.
You may not reject Products if we deliver up to 10% more or less than ordered. We will adjust the invoice accordingly.

19.10 Instalments.
We may deliver Products in instalments, each of which is a separate contract. Delay or defect in one instalment does not affect others.

20. QUALITY OF PRODUCTS

20.1 Warranty.
We warrant that for 12 months from delivery, Products shall:
20.1.1 be free from material defects;
20.1.2 be of satisfactory quality; and
20.1.3 be fit for any purpose stated by us in writing.

20.2 Remedies.
If Products do not meet the warranty and you notify us within 7 days of discovery, and we are given opportunity to inspect, and you return them if requested, we will at our option repair, replace, or refund.

20.3 Exclusions.
We are not liable where defects arise from:

• further use after notification; 
• failure to follow instructions or good practice; 
• unauthorised alteration or repair; 
• fair wear and tear, misuse, negligence, or abnormal conditions. 

20.4 Limitation.
We have no liability beyond this clause 20.

20.5 Replacement products.
These terms apply to repaired or replacement Products.

20.6 Disputes.
Our testing results shall be final in any dispute regarding quality.

21. TITLE AND RISK

21.1 Risk and ownership.
Risk passes on delivery. Title passes when payment is received in full or when Products are resold (whichever occurs first).

21.2 Your obligations before ownership passes. You must:
(a) store Products separately and identifiable;
(b) not alter packaging or markings;
(c) maintain and insure Products;
(d) notify us of insolvency events;
(e) provide information as requested.

21.3 Resale.
You may resell Products in the ordinary course of business before ownership passes, acting as principal.

21.4 Repossession rights.
We may require return of unpaid Products and enter premises to recover them if necessary.

22. CHARGES AND PAYMENT

22.1 Price.
Prices are as stated in the Order or price list and exclude packaging, transport, and insurance costs unless stated otherwise.

22.2 Price increases.
We may increase prices immediately due to:
(a) external cost increases;
(b) changes requested by you;
(c) delays or instructions caused by you.

22.3 Invoicing.
We invoice at the point of order.

22.4 Payment terms.
Payment is due immediately on receipt of invoice, in cleared funds to our nominated account. Time is of the essence.

22.5 VAT.
VAT is payable where applicable upon receipt of a valid VAT invoice.

22.6 Late payment.
Interest is charged at 4% above NatWest base rate, accruing daily until payment is made.

22.7 No set-off.
You must pay in full without deduction or set-off. We may offset amounts owed to us.

23. LIMITATION OF LIABILITY

23.1 Unrestricted liability.
Nothing limits liability for death/personal injury, fraud, statutory title obligations, or defective products under law.

23.2 Excluded losses.
We are not liable for:

• loss of profit; 
• indirect or consequential loss; 
• loss of business, opportunity, or goodwill. 

23.3 Liability caps.
Our total liability is limited to:

• £10,000 for uninsured losses; and 
• £2,000,000 for insured losses. 

23.4 Claims deadlines.
No liability for non-delivery claims unless notified within 3 Business Days.

23.5 Damage claims.
Damage or loss claims must be notified within 3 Business Days of delivery.

23.6 Testing.
We may require independent testing, which shall determine any defect dispute.

23.7 Statutory exclusions.
Certain implied terms under UK law are excluded to the fullest extent permitted.

23.8 Survival.
This clause survives termination.

24. TERMINATION

24.1 Termination rights. Either party may terminate if the other:

• commits a material breach not remedied within 30 days; 
• becomes insolvent or unable to pay debts; 
• enters administration, liquidation, or similar proceedings; 
• ceases business; or 
• suffers financial deterioration affecting performance. 

24.2 Non-payment.
We may terminate immediately if you fail to pay on time.

24.3 Suspension rights.
We may suspend deliveries if payment is overdue or insolvency risk arises.

24.4 Effects of termination.
On termination:

• all outstanding invoices become payable; 
• you must return unpaid goods; 
• accrued rights remain enforceable; 
• surviving clauses remain in force. 

25. FORCE MAJEURE

25.1 Definition.
Force Majeure includes events beyond reasonable control such as strikes, disasters, war, governmental action, supplier failure, or transport disruption.

25.2 Liability exclusion.
We are not liable for failure or delay caused by Force Majeure Events.

25.3 Termination due to prolonged event.
If a Force Majeure Event continues for more than 6 weeks, either party may terminate the contract immediately.

GENERAL

Assignment and other dealings. We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of our rights under the Contract and may subcontract or delegate in any manner any or all of our obligations under the Contract to any third party. You shall not, without our prior written consent, assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with all or any of your rights or obligations under the Contract.

Notices. Any notice or other communication given to a party under or in connection with this Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally or sent by prepaid first-class post or other next working day delivery service, or by commercial courier, or e-mail. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in this clause 26.2; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by e-mail, one Business Day after transmission. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action

Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract. If one party gives notice to the other of the possibility that any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

Waiver. A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. 

No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

Third parties. A person who is not a party to the Contract shall not have any rights to enforce its terms.

Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed us.

Governing law. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).